Our Support & Limited Support Policy...
This Support Policy describes what support you can expect from us at BOOFOLA LLC in the event of an error on the Site (“https://boofolallc.com”). If you have any questions about this Support Policy or do not agree with it, please contact us before using the Site.
BOOFOLA LLC is always working hard to keep the Site fresh and free of errors and any spelling or grammar mistakes. We all know that no matter how good a team is, these can and eventually all will happen. BOOFOLA will work as quickly as possible to fix any technical issues that arise on our end like our server is down or there is an error in our code. BOOFOLA LLC is not responsible for any errors or technical issues that arise on other third-party websites or servers.
As with some of our other policies, we have a team of lawyers that have needs. Like one who is trying to pay for braces to correct the teeth of all 3 of his children. Or the one who soon will have 2 of her children leaving for college. That is why they decided that we needed a support policy posted on our website. Of course, they didn’t write this paragraph and aren’t very happy that we added it, but we did manage to get them all to chuckle a little while reading it.
We may amend this support policy occasionally, so you should check this page from time to time to ensure that you are aware of any changes that have been made. This Support Policy is effective from the 19th of May 2019.
Table of Contents
What’s included in free support?
For free users of the Site we provide a basic level of support from BOOFOLA LLC staff which is provided via an email ticketing system and includes the following:
- Answering questions about BOOFOLA LLC.
- Responding to any bugs you may have found on the Site.
Please note that free support is ONLY provided by submitting a new support ticket on our website and not via any other method. This is done by using our contact form.
What’s not included in free support?
Due to time and resource constraints, we are only able to provide a basic level of support for free users. This means we will NOT provide any of the following for free users:
- Logging into your website to investigate or fix any issues you have with your website.
- Customization services or any other custom work.
- General tech. support.
- Website modifications and customizations.
- Third-party website integrations.
- Server diagnostics, maintenance, or any other server-related service.
- Any other things that are not related to our products or to the Site directly.
Support for users who purchase an extension(s) or bundle:
Customers who purchase an extension(s) or bundle will be given support for the extension(s) via our email ticketing system. When creating a support ticket, the user is required to enter the license code for the extension in the form.
The support that is provided for an extension is only given to questions that are directly related to the extension. Whilst we respond to extension questions before questions from free users, purchasing an extension does not entitle the customer to a higher level of support. Support for paid extensions is subject to the same conditions for free users (e.g no support at weekend, no custom work, etc).
Our official support hours are between 10 AM and 5 PM (Eastern time) Monday – Friday.
Estimated response time (free support):
For users who are looking for free support, we aim to respond to new tickets within 24 hours (Monday-Friday). Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.
Customizations: (this really doesn’t apply, but one lawyer needed a new boat)
We provide the Site as is. We don’t provide any customization services for our products nor do we provide support for any third-party customizations of our products. We are in partnership with many different companies that are here for any and all of your needs, if you need customization services contact us.